WHAT DO I NEED TO START HAULING FOR STRIDAS?

• Valid MC or US DOT number
• FMCSA must not be “conditional” or “unsatisfactory”
• Minimum 90 days continuous active service
• Minimum $1 million auto liability insurance
• Minimum $100,000 cargo insurance policy
• Reefer Breakdown on insurance certificate (to be eligible for reefer freight)
• Completed W-9 for tax purposes
• Completed online Carrier Contract

HOW DO I SUBMIT LOAD UPDATES OR GET ASSISTANCE?

• You have 2 ways you can submit check calls.
  • The most efficient way is to provide automated or manual check calls through your StridasHUB Carrier Portal.
  • Call the phone number listed in the upper left-hand corner of your rate confirmation.

WHAT DO I NEED TO SUBMIT TO GET PAID?

• Invoice with Stridas load number
• Signed bill of lading (BOL)
• Receipts (if applicable; e.g. lumpers)
• Copy of Stridas carrier rate confirmation
• Any other paperwork related to the load

HOW DO I SEND THE DOCUMENTS?

• The easiest way to send paperwork is through the “Document Capture” feature located in the TriumphPay app. You can also email carrierpayment@Stridas.com.

HOW DO I GET A QUICK PAY?

• Our standard pay terms are 30-days, but sometimes you want it sooner. We offer a same day quick pay for 2% of the gross pay on the load. Select your desired payment option during the initial setup process or on a load-by-load basis in the TriumphPay app.

HOW DO I CHECK ON PENDING PAYMENTS?

• Please check the payment status of your invoice in TriumphPay.

WHO DO I CONTACT TO WORK THROUGH A POTENTIAL CLAIM?

• For claims issues related to an active load, call the number in the top left corner of your Carrier Rate Confirmation.
• For all other claims issues, email claims@stridas.com.

HOW DO I OBTAIN DETENTION FEES?

• Arrive on time for all scheduled appointments, or within the established window in the case of first come first serve.
• Call our Operations Support team at the number listed in the top left corner of your rate confirmation:
  
  • Upon arrival to the shipper/receiver
  • Thirty minutes before detention time starts
  • At the first sign of a potential delay (e.g. product shortage, damage, load change, paperwork delay, etc.)
  • Before leaving the location
• Request that the shipper or receiver notates your arrival and departure times on the BOL.

HOW DO I OBTAIN TONU PAY?

• Get dispatched on a Stridas load which typically happens within the 2 hours prior to your first stop
  
  • During the dispatch call, all final load details will be shared, your location will be confirmed, and GPS tracking begins (if required)
• Arrive on time for scheduled pickup appointment or within the first come first serve window if applicable.
• Notify our Operations Support team as early as possible when you detect an issue

WHAT DO I DO IF I HAVE FREIGHT THEFT CONCERNS?

• Immediately contact our Operations Support team number listed in the top left corner of your rate confirmation.